When Should You Fire Customers?

If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. If I had clients who called me 40 or 50 times a month; I'd fire them too. Got to store, the lady looked on Sprint notes and told me the price is not what they said. T-Mobile chief executive John Legere said Sunday that the merger will lead to lower prices for Sprint and T-Mobile customers.

Sprint is one of the best carriers for family plans. So once again, rather than go through another two days of degradation trying to resolve anything on the phone with customer service”, I drive to the Sprint store. In telephone interviews immediately following a support call, 58% of Apple customers were "Very Satisfied" with the experience during the first six months of 2011, compared with 47% of Dell customers and 53% of H-P customers.

The new T-Mobile claims it could provide speeds up to 15 times faster on average by 2024, in comparison to T-Mobile's current network. About three weeks ago, I walked into a Sprint store to upgrade my phone from the ancient A620 I was using for a new M500. This equates to a shocking loss of 272,000 customers in the last 3 months alone.

We got a defective phone (charging port and camera - hardware that should have been warrantied by Samsung), yet despite the phone's warranty AND the protection plan through Sprint, we were still charged to repair it. No sign of water damage or drop damage, yet we still got the bill.

After the mental anguish Sprint put me through, they should give me free phones and free service for life. It didn't work, and I called customer service to ask why. It is absolutely infuriating to go from a great company like Nextel to a company like Sprint in hopes that Nextel's great service and customer care has influenced the merger.

He argued that the new fees Sprints was imposing were a material change of contract (see Sprint Mails Customers A Get Out Of Sprint Free” Card ) and thus voided his agreement so he could now switch carriers and port his number without penalty. We do expect Sprint's penchant for eternal promotional plan pricing to go away, so plans that would normally be $120 per month for three users but are now $80 will probably become unavailable for new customers.

I was still getting charge for it, that's when I called and talked to cellphone one of your staff and she stated that I still had to pay an additional amount of $199.00 to own the phone and when looking at my account I only had a few more months and that it would be done by April.

I tried to change it and see what I could do for them to fix it, but the people at Sprint told me that i had to log in to my Sprint account. The third-largest mobile broadband provider in the country, Sprint service offers some of the most generous mobile data plans available.

When I asked to talk to a Sprint supervisor, the customer service agent would put me on a long hold and the phone line would become silent and shortly after disconnect. The manager of the store dialed some kind of secret magical number and handed me their phone to speak with some big chief, or the King of Sprint”, or whatever.

Since I really didn't know how to dial US directory assistance from China to get the number for Hertz Rent-A-Car, I called Sprint to ask customer service” for help. I am on the phone with Sprint when Sprint calls on other line, leaves a message making up lie after lie.

We've compiled information about 800-639-6399 and ways to call or contact Sprint with help from customers like yourself. Many customers will be able to get new phones and comparable service plans without having to pay a dime, he said. The decision stemmed from Verizon's challenge to two Sprint ads, including Draggin' Maggie ,” which mocked the company's unlimited data offering.